Contact us


Our telephone numbers

The telephone numbers below will put you directly in touch with the right departments at esure. However, if you have any correspondence from us it is usually better to use the numbers we've provided, quoting any reference we've given you.

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Car insurance telephone numbers

Quotes and sales 0845 603 7874
Payment queries 0845 603 7874
Claims 0845 603 7872
Renewal hotline 0845 603 7879
Customer Service 0845 603 7874
24 hour accident recovery 0800 085 8533
24 hour windscreen repair helpline 0800 085 8459
Motoring legal protection 0845 603 7872
24 hour breakdown assistance 0800 783 0587

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Home insurance telephone numbers

Quotes and sales 0845 601 7074
Payment queries 0845 601 7074
24 hour claims 0845 601 7072
Renewal hotline 0845 601 7079
Customer Service 0845 601 7074
Legal advice 0845 601 7070
Home emergency 0845 601 7624
Pest cover 0845 601 7073

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Pet insurance telephone numbers

Quotes and sales 0845 606 1370
Payment queries 0845 606 1361
Claims 0845 606 1390
Renewal hotline 0845 606 1373
Customer Service 0845 606 1374
24 hour Pet Legal 0845 606 1392
24 hour Pet Health & Wellbeing 0845 606 1394
24 hour Bereavement counselling 0845 606 1391
24 hour Dog-napping helpline 0845 606 1891
Pet Minders 0845 606 1393
Vet Search 0845 606 1360

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Travel insurance telephone numbers

Quotes and sales 0845 600 3949
Payment queries 0845 600 3950
Claims 0845 600 3951
Renewal hotline 0845 600 3949
Customer Service 0845 600 3950
24 hour legal advice +44 (0) 145 589 6174
24 hour emergency assistance +44 (0) 208 763 3285

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Web queries telephone numbers

For all car and home insurance web queries 0845 603 7873
For pet insurance web queries 0845 606 1362
For travel web queries 0845 600 3949

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Typetalk / textphone

If you have a hearing or speech impairment, you can contact us by Typetalk, just add the prefix 18001 to the telephone numbers shown.

You can also contact us directly by specialised textphone.

For car or home insurance, simply call:

Quotes, Sales and Customer Service 0845 850 3217
Claims 0845 850 3218

For travel insurance, simply call:

Quotes, Sales, Customer Service and Claims 0800 316 0775

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Email

Alternatively you can email your question about your car, home, pet or travel insurance quote or policy to customer.services@esure.com. For questions relating to the van and motorbike insurance comparison service you can email customer.services@van-esure.com, for van queries, or customer.services@bike-esure.com, for motorbike queries.

We normally respond to emails within 3 working days.

If you no longer wish to receive marketing material from us, please email: dpo@esure.com. Please make sure you include your full name, address and date of birth when emailing us.

We're always interested in your feedback regarding our website. Please use our website feedback form if you'd like to send us information about website problems or suggestions for improvements.

PLEASE NOTE: Any quote or policy related questions will not be answered via this form. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our FAQs.

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Customer Service addresses

For car and home insurance policies

esure
The Observatory
Castlefield Road
Reigate
Surrey
RH2 0SG

For pet insurance policies

esure pet insurance
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL

For travel insurance policies

esure travel insurance
PO Box 500
1 Drake Circus
Plymouth
PL1 1XB

For van and motorbike insurance comparison service

Customer Relations
esure Insurance Comparison Service
The Observatory
Castlefield Road
Reigate
Surrey
RH2 0SG

 

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

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